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Knowledgebase

  1. Amending a booking
  2. Can I amend a Saver Rate booking?
  3. Can I amend my booking?
  4. Amending a Flexible Rate booking
  5. Can I change the guest name?
  6. Can I change my hotel?
  7. More...
  1. Breakfast
  2. What time is breakfast and dinner?
  3. What does a Breakfast Bag consist of?
  4. Can I book breakfast?
  5. How much is breakfast?
  6. What does a Bar Café breakfast consist of?
  7. More...
  1. Business
  2. I can't log in to my business account
  3. How do I update my Business Account Card details?
  4. Who is my Travelodge account manager?
  5. When will I have to pay for what I purchase on my business account card?
  6. Can I pay my business account by any method other than Direct Debit?
  7. More...
  1. Cancellation
  2. Can I cancel a Saver or Sale Rate booking?
  3. Can I cancel a Flexible Rate booking?
  4. Can I cancel a booking?
  5. Will I get a refund for any extras if I cancel my booking?
  6. What is Room cancellation insurance and what does it cover?
  7. More...
  1. Contact details
  2. How do I contact your Customer Services department?
  3. How can I telephone Travelodge?
  4. Why can't I call you?
  5. I want to make a complaint
  6. Where can I email Travelodge?
  7. More...
  1. Corporate
  2. Who owns Travelodge?
  3. How can I apply for a job?
  4. Can I see the Travelodge Report and Accounts?
  5. What is the typical size of a Travelodge bedroom?
  6. How many people work for Travelodge?
  7. More...
  1. Deals
  2. Does Travelodge have a loyalty card?
  3. How do I book a £12 room?
  4. When is your next sale?
  5. Can I book any room using my discount code?
  6. How do I book using a discount code?
  7. More...
  1. Directions
  2. How can I find directions to my hotel?
  3. How can I plan a route from my location to a Travelodge hotel?
  4. How do I use Google maps on the Travelodge website?
  5. I have a sat nav, do you have a list of Travelodge locations I can download?
  6. How are the distances between hotels calculated?
  7. More...
  1. Facilities
  2. What time is check in and check out?
  3. Early Check in and Late Check Out
  4. Can I check in very late at night?
  5. How can I check whether a hotel accepts pets?
  6. Do you provide towels?
  7. More...
  1. Group bookings
  2. What is a group booking?
  3. If bulk rooms are booked for a party are there any discounts?
  4. Do you accept hen parties?
  5. Can I bring groups of children to stay?
  6. Is a group booking refundable?
  7. More...
  1. Hotel details
  2. Hotel search
  3. London Covent Garden Travelodge
  4. Can you tell me when your Travelodge in Bromley will be finish and when you are taking booking for it?
  5. Arundel Fontwell Park Travelodge
  6. Birmingham Streetly Travelodge
  7. More...
  1. Hotel info
  2. How can I find my hotel's contact details?
  3. Where can I collect lost property?
  4. Do your airport hotels have shuttles to the airport?
  5. How do I know if my hotel has accessible parking?
  6. Do Travelodge hotels have lifts?
  7. More...
  1. Hotels
  2. What hotels do you have in Spain?
  3. Do you have any hotels in Ireland?
  1. Innkeepers Lodge
  2. I have made a booking with Innkeeper's Lodge, so how will this change affect my stay?
  3. When does the Innkeeper's Lodge change come into effect?
  4. What are the changes recently announced with Innkeeper's Lodge?
  5. What is the reason for the changes recently announced with Innkeeper's Lodge?
  6. Can I still book with Innkeeper's Lodge?
  1. Making a booking
  2. Why am I unable to complete my booking?
  3. Can I just turn up at a Travelodge and book in?
  4. I haven't received confirmation that I have a booking, but money has been taken from my account - why?
  5. I have not received confirmation of my booking and it does not appear in my My Travelodge account
  6. Why haven't I had a confirmation email?
  7. More...
  1. Mobile
  2. Do I show mobile confirmation on arrival?
  1. My Travelodge
  2. Why doesn't the booking I have just made appear in my list of future bookings?
  3. My booking is not appearing on the 'My bookings' section of MyTravelodge, what can I do?
  4. How do I log in to MyTravelodge?
  5. I've forgotten my MyTravelodge password
  6. I'm registered for MyTravelodge and need to change my details
  7. More...
  1. Navigation
  2. Where is your Find our Lowest Prices page?
  1. News
  2. Can I sign up for alerts on deals and promotions?
  3. Where can I find out the latest news?
  1. Payment
  2. When do I pay?
  3. Why do I have to pay at the time of booking?
  4. Can I book on the day and pay cash?
  5. When will the credit card booking fee be applied?
  6. How do I pay for a room?
  7. More...
  1. Policies
  2. Do you have a pet policy?
  3. Is there a charge for bringing pets?
  4. How many people can stay in a Travelodge room?
  5. How do I make a complaint?
  6. Can we leave the dogs in the car overnight?
  7. More...
  1. Rooms and rates
  2. Do I need to book Saver / Sale rooms in advance?
  3. Can I book a Saver / Sale room by phone?
  4. Do you have different types of room?
  5. What star rating is Travelodge?
  6. What is an ambulant room?
  7. More...
  1. Search
  2. How can I search for £19 rooms?
  3. How can I find out more information about the hotel I want to stay at?
  4. How can I search for £29 rooms?
  5. Can I save my search?
  6. Why is the saver rate not showing?
  7. More...
  1. VAT
  2. How can I get a VAT invoice?
  3. My invoice has the wrong information
  4. How do I receive a VAT invoice for my room booking?
  5. Do your room rates include VAT?
  6. How is my VAT calculated?
  7. More...
  1. View a booking
  2. How can I view my bookings?
  3. How do I log in to see my booking?
  4. Where have I stayed before?
  5. How can I get printed confirmation of my booking?
  6. I have lost my booking reference for my stay tonight
  1. Makeover
  2. What is happening in the hotel during the makeover?
  3. If I have booked a specific type of room, e.g. accessible rooms, am I guaranteed to get that type of room during the hotel makeover?
  4. Are Travelodge doing makeovers at other hotels?
  5. When will the makeover update start at my hotel?
  6. Can I transfer to another Travelodge hotel during the makeover?
  7. More...
  1. BAC
  2. Will this new Business Account Card invoice be accepted by HMRC?
  3. Why do some of my breakfast purchases have VAT at 20% and others have 0% VAT on my Business Account Card Invoice?
  4. When will I receive my new Business Account Card monthly invoice?
  5. What if I have an invoice query relating to my Business Account Card?
  6. I need a copy invoice for my Business Account Card, how do I get one?
  7. More...