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All of our sale rates are available on an allocation basis; therefore it is possible that whilst you are attempting to book a particular rate or hotel, another customer has been able to book that very same room. This means that the rate you’re trying to book is no longer available, so you will be presented with the next best available rate. Once our sale rates are gone – they’re gone!
All of our sale rates are available on an allocation basis and our sales are incredibly popular, therefore tens of thousands of customers can be browsing our website at any one time trying to book a £12 room. It’s therefore not uncommon that the allocation for that hotel, on that date, has been sold. Once our sale rates are gone – they’re gone!
We’re sorry to learn that you’ve experienced a problem whilst trying to make a booking on our website. If your booking has not been successful, meaning you have not received a confirmation email with a booking reference number and you cannot trace your booking via the “view/modify my booking” link, then we will not have taken any monies from your account. During the payment authorisation process your bank sets aside the correct amount of money to ensure it’s available when the payment is completed. This is moved to what’s known as a holding account. This money is held there until the transaction has been completed, at which point the monies are removed from the holding account & paid to Travelodge. On this occasion, as the reservation failed to complete successfully (and therefore no booking made), the monies were never requested by Travelodge and have therefore remained in the holding account within your bank. Once your bank realises that the money will not be requested by Travelodge, they will move the amount back into your account. We have been advised that this process normally happens within 5 days and is more commonly known by the term “ring fencing”. This procedure is part of a banking process and is beyond the control of Travelodge, which means we are unfortunately unable to speed up the reversal of the any payments back to your account.
We would suggest that you do not keep trying to make a reservation if your booking fails at the payment stage as this could lead to more monies being ring fenced from your account During our £12 sales, we experience extremely high volumes of traffic through our website – which at its peak can take 7 bookings every second. We are aware that this can have an impact on the speed of the booking process and sometimes, particularly during the confirmation or payment process, causing the page to timeout or go blank. Before pressing back on your browser and trying again, it’s important to check that your booking wasn’t processed successfully by checking the “view/modify my booking” link using your booking criteria, or by checking the email address you used at the time of booking to see whether you have received a confirmation email. We are aware that payment for reservations can fail if characters such as (,’^_) appear in the booking information within the name and address fields and also if the telephone number is missing as this field is mandatory. This information can be updated in your “My Travelodge” account.
During our £12 sales, we experience extremely high volumes of traffic through our website – which at its peak can take 7 bookings every second. In order to make sure that those customers who are going through the booking process experience the best possible speed, we sometimes restrict the amount of customers who can access our website. This is only done in instances where we receive unprecedented website traffic.
During a sale Travelodge experience very high levels of customers making bookings and as a result it can take up to 24 hours to receive your confirmation email or for your booking to appear in you're My Travelodge account. We do apologise for any inconvenience this may cause you.
Thank you for contacting us.

From the options that you selected we understand that you want more information on our Wifi service.

Our Wifi can be purchased as part of your booking or on arrival at the hotel. It’s available at £5 for 1 hour, £10 for 24 hours, £20 for 1 week and £30 for 1 month and is based on the initial time that you register for the service and log on. Once purchased a log on code is provided which will allow you to access the service during your stay. We also offer free Wifi in all of our Bar Cafés.

For more information on our Wifi, for technical enquiries or for any problems that are encountered we would recommend contacting the service provider Spectrum Interactive on 0871 909 9980.

Thank you again for contacting us.
Thank you for contacting us.

From the options that you selected we understand that you can’t access your My Travelodge account or successfully change your password.

Our IT department are aware that some customers are experiencing difficulties with their accounts and hope to have any issues resolved as quickly as possible.

If you are trying to view, modify or cancel an existing booking you can do this without signing into your account, via the “Manage Bookings” section of the Website, using just the reservation details. We can also confirm that if you are trying to make a booking you can do this without signing into your account.

If you are trying to redeem an eVoucher we would ask that you either make your reservation with our call centre on 08719 848484 or create a new account and inform us of the change by using the other dropdown option which will then allow us to transfer it.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to amend your Saver rate reservation.

Although the hotel cannot be amended you can amend your booking date & room type by selecting the “View / Modify” option within “Manage Bookings” on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. All Saver rate amendments incur a £5 fee and are subject to certain criteria being met:

- The amendment is for the same hotel currently booked
- The date is available at the same rate that you initially booked at (i.e. £19)
- The amendment is made at least:
- 21 days in advance of the original stay date on our rooms costing £19 or below
- 7 days in advance of the original stay date on our rooms costing more than £19

If you wish to amend your booking to include room extras such as meals, wifi or early check in, or if you wish to change the name / occupancy of the room and it fits within the room type eg adding a 2nd adult to a double room, then we would recommend contacting the hotel directly to inform them of your needs or simply inform staff on arrival. When contacting a hotel directly their phone numbers can be found on the Hotel Information pages of the website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to amend your Flexible rate reservation.

Flexible amendments for the date, room type & room extras are subject to availability and must be completed before 12noon on the original date of arrival. You can amend your booking by selecting the “View / Modify” option in the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into you’re my Travelodge account. Alternatively you can contact our reservation centre on 08719 848484 to amend the booking. It is not possible to amend a hotel, however if you wish to do this you can cancel the reservation before rebooking the new hotel.

To amend the name / occupancy of the room, if it fits within the room type eg adding a 2nd adult to a double room, then we would recommend contacting the hotel directly to inform them of your needs or simply inform staff on arrival. Hotel phone numbers can be found on the Hotel Information pages of the website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to cancel your Saver rate reservation.

All Saver rate reservations are entirely non-refundable, in line with the Terms and Conditions. However cancellations can still be completed prior to 12noon on the date of arrival and can be done by selecting the “View / Modify” option within the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. Alternatively you can cancel your booking with the reservation centre on 08719 848484.

If you have taken the Insurance Cover as part of your booking we can advise that while we do not offer a refund on these rates you can make a claim via the insurance company, Heath Lambert, using the contact details below. However please be aware that due to FSA regulation we are unable to comment on your claim.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to cancel your Flexible rate reservation.

Cancellations must be completed prior to 12noon on the date of arrival and can be done by selecting the “View / Modify” option in the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. Alternatively you can cancel your booking with the reservation centre on 08719 848484.

If you are cancelling remaining nights on an existing booking we would ask you either contact the reservation centre as above, or revisit the contact us section and follow the options from the first selection “I have another query”.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get a VAT invoice.

You can get a VAT invoice via your My Travelodge account or by selecting the “Get a VAT” invoice option from the “Manage Bookings” section on the Travelodge Website. You will need your confirmation number and one other piece of information such as the name of the booking, the hotel name or the credit card number.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to change the details on your VAT invoice.

Unfortunately, due to legal reasons, we are unable to amend any part of the details provided on a VAT invoice.

We’re sorry that we can’t assist you on this occasion.

Thank you for contacting us.

From the options you selected we understand you want to amend your details in your My Travelodge account.

You can amend your details freely provided that characters such as (,’^_) are not included as this can stop the information from being successfully updated. In some instances, where multiple details such as email addresses are provided, you will need to remove the second piece of information before saving the details. This will then allow you to replace the old information with the new information before saving again.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want more information about making a group booking.

Group bookings of between 10 and 25 rooms can be done via the Website with bookings of 26 or more rooms being done via our Groups Team on 08719 848484 ,following the options. When booking earlier than 28 days before arrival a 10% deposit is required with the balance being due within 28 days of arrival. If booking within 28 days before arrival the full balance is due at the time of making the reservation. The rates offered are those that are available at the time of booking and cannot be altered by Customer Services.

For any specific questions or technical issues with booking or payment we would recommend contacting the Group Booking Team directly.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want information on our Room Cancellation Insurance.

We offer Room Cancellation Insurance on both our Flexible & Saver rate rooms for the instances where, due to our Terms and Conditions, we would not allow a refund for a reservation. Our room cancellation Insurance is available at £1.50 per room, per booking and is available to book in the “Extras” section of the booking process. The full details of what is and isn’t covered by the Insurance is available in the Terms and Conditions section of the Website and can be viewed prior to and during the booking process.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to make a request for your stay.

If you need to enquire about anything special, or have a specific question or request for your stay, we would ask that you contact the hotel directly where the staff will be happy to help. You can find the phone numbers for all of our hotels on the Hotel Information pages of the Website. Due to the individual nature of all requests Customer Services are unable to provide assistance.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get more information on a hotel and its facilities.

Information about all of our hotels and the services and facilities on offer can be found for each individual hotel on the relevant “Hotel Information” page. If there is any information you need that is not on the website, we would recommend calling the hotel directly on the numbers which are also provided on the “Hotel Information” pages.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get more information on our rates and availability.

We offer two pricing structures, Flexible bookings which can be cancelled and amended until 12noon on the day of arrival with a refund available for cancellations, and Saver bookings which are significantly cheaper but are entirely non-refundable.

The rates shown on our Website do fluctuate and can sell out quickly which can lead to a rate being shown as available to book but when entering the booking process the rate may be different. This will be rectified once the system refreshes, showing the current available rate at the first point. We regret rates cannot be altered or reduced by Customer Services.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to enquire about a long term or preferential room rate.

Our room rates are subject to availability and are offered to all of our customers. We can confirm that we do not offer preferential or long term stay room rates, however we can advise that you can make a booking of up to 28 days via the website.

We’re sorry that we were unable to assist you on this occasion.
Thank you for contacting us.

From the options you selected we understand you want confirmation of your booking.

Whenever a booking is successfully completed a confirmation number will be generated along with the details being provided on the “You’re all Booked” page of the booking process. A confirmation email is also sent and the details are added to the relevant My Travelodge account if the user was signed in.

As you have the confirmation number of your reservation we can confirm your booking is valid. If you need to obtain the date of stay and hotel that you have booked you can see this information either within your My Travelodge account or as part of the “View / Modify” and “Get a VAT invoice” options in the “Manage Bookings” section of the Website.

Thank you again for contacting us.
Many thanks for contacting us to request charitable support.

In 2011, Travelodge has nominated two charities to support: Cancer Research and Kids Out, meaning all charitable activity and support is focused on these two organisations.

We therefore regret that we are unable to support your worthy cause, however we wish you every success with your fund raising events.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are interested in career opportunities with Travelodge.

For more information on the jobs available we would recommend checking the Careers section of the Website however if you have a specific question relating to a role or have a problem viewing the details we would ask that you contact careers@travelodge.co.uk

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are interested in becoming a supplier to Travelodge hotels.

We currently have a complete supplier portfolio however we welcome any new applications. To apply to our Supply Team we would ask that you email Newsupplierenquiries@travelodge.co.uk, however we regret that our Supply Team are only able to contact successful applicants.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are having difficulties making a reservation using your eVoucher.

eVouchers can only be redeemed when you are signed into the relevant My Travelodge account. Once signed in you will then be prompted to use it on the payment section of the booking process. When you select the eVoucher the cost of the reservation will be amended depending on the eVoucher amount before you are able to complete your reservation.

If an eVoucher has not been used in the above way it will not be redeemed against a booking. If your eVoucher has not been redeemed we can only suggest remaking the reservation if possible, in line with the Terms and Conditions, or use it at a later date via the Website or Call Centre on 08719 848484. Customer Services are unable to assist with eVouchers not being applied to bookings and are unable to redeem an eVoucher against an existing reservation.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are having difficulties making a reservation using non-UK details.

We are aware that there can be issues making and paying for reservations where characters such as (,’^_) appear in the booking information section, such as the name and address fields. This can also happen if the telephone number is missing, or has an invalid character, as this field is mandatory. We would recommend checking all of these details before retrying.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are having difficulties making a reservation using your Discount Code.

In order to use your discount code your booking will need to meet the criteria stated on the Discount confirmation email and you will need to enter the code into the Discount section of the booking process. Whilst discount codes cover the majority of stays within the advertised date range they do have specific Terms and Conditions which may include certain dates and locations being excluded. If your booking includes one of these exclusions the Discount will not be redeemed against the cost of your booking however the overall cost of the reservation will be shown before you complete it, allowing you to ensure that it has been applied.

Customer Services are unable to assist with Discount Codes not being applied due to the criteria not being met and are unable to redeem a Discount Code against an existing booking.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to make your one night reservation but have Cancellation Insurance.

In line with the Terms and Conditions flexible reservations that are not used or cancelled, and all Saver reservations, are non-refundable. Due to this we would not be able to offer a refund or credit however as you have taken the Cancellation Insurance we can advise you can make a claim by contacting the Insurers whose details are below. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to make your one night reservation and did not have Cancellation Insurance.

In line with the Terms and Conditions flexible reservations that are not used or cancelled, and all Saver reservations, as well as their associated extras, are non-refundable. Due to this we are unable to offer a refund or credit for this reservation.

We’re sorry we can’t assist you on this occasion but thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to attend or cancel any of your reservation but have Cancellation Insurance.

In line with the Terms and Conditions flexible reservations that are not used or cancelled, and all Saver reservations, are non-refundable. Due to this we would not be able to offer a refund or credit however as you have taken the Cancellation Insurance we can advise that you can make a claim by contacting the Insurers whose details are below. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to attend or cancel any of your reservation and did not have Cancellation Insurance.

In line with the Terms and Conditions flexible reservations that are not used or cancelled, and all Saver reservations, as well as their associated extras, are non-refundable. Due to this we are unable to offer a refund or credit for this reservation.

We’re sorry we are unable to assist you on this occasion.
Thank you for contacting us.

From the options you selected we understand you have received a parking charge relating to your stay with us.

We can confirm that all of our associated car parks use self operated ticket machines and so we can only recommend that you contact the Car Park operator directly to discuss this matter. We regret that Customer Services cannot waive or assist in disputing these charges.

If you have received a charge for a stay at a Moto based Travelodge we would recommend contacting the hotel staff who will be able to validate your stay with Moto directly.

We’re sorry that we can’t assist further with this matter.
Thank you for contacting us.

From the options you selected we understand you have left something behind at the hotel.

Any items found by staff, or handed in, at our hotels will be put aside with other lost property and held for a certain period for owners to reclaim it. In order to see if your item has been found we would recommend that you contact the hotel directly, their contact details can be found on the relevant Hotel Information page of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you need to leave the hotel earlier than expected.

In order to complete an early departure we would ask you speak to a member of staff at the hotel who will be able to process the change to your reservation.

If your reservation is “early departed” before 12noon and is at a Flexible room rate then an automatic refund will be processed within 10 days. If your “early departure” is after 12noon on a flexible room rate, or regardless of check out time if at our Saver rate, then a refund will not be issued in line with the Terms and Conditions. However if you have taken the Cancellation Insurance you can make a claim by contacting the Insurers whose details are below. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you have not received a refund for a cancellation or change to your Saver rate booking.

We can confirm that our Saver rate reservations are non-refundable in line with the Terms and Conditions, and due to this a cancellation or amendment would not generate a refund.

If you have taken Cancellation Insurance with your booking then you can make a claim by contacting the Insurance Company directly using the following details. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you enquiring about check in times.

Reception staff are present throughout the night but standard check in is from 3pm. Early check in, from 12noon, can be arranged subject to availability and with an additional charge of £10. If you want to enquire about a specific arrival time, or to check if Early Check In is available, we would recommend contacting the hotel directly. The phone numbers for all of our hotels can be found on the Hotel Information pages of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you need details of the hotel or directions.

All hotel information, including the ability to plan a route and get detailed directions, is available on the relevant Hotel Information page of the website. If you have any specific questions about your stay or the hotel we would recommend contacting the hotel directly using the phone numbers on the Hotel Information pages of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand your booking has been made for the wrong date or hotel.

Whenever a booking is made the full details are shown prior to it being completed to allow customers to ensure that they are happy with the reservation that they are purchasing. Once a reservation is completed it is subject to the relevant Terms and Conditions.

Although Customer Services are unable to assist with mistakes of this nature we would recommend cancelling the reservation and rebooking, if the booking is at a Flexible rate, or amending the booking if it is at a Saver rate.

We’re sorry that we are unable to assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you want to change the occupancy or room extras.

As our rooms are charged per room and not per person it is not always necessary to amend the occupancy of a booking prior to arrival providing the room type you have booked can accommodate the number of guests eg the booking does not need to be amended if you are adding a 2nd person to a Double Room. If you need to increase the occupancy and require a new room type then the reservation will need to be amended, subject to availability and in line with the Terms and Conditions.

When trying to amend room extras please bear in mind that to do this you will need to amend the entire booking, which is subject to availability. If you are trying to add breakfast, Early Check In or Wifi for example these can be purchased on arrival at the hotel meaning that amending your room is not necessary.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand your booking has been made under the wrong details.

Once a reservation has been completed the name and contact details cannot be amended. We would recommend contacting the hotel directly to inform them of any mistakes or changes so that they are aware of it when you arrive to check in. Hotel phone numbers can be found on the individual Hotel Information pages of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you cancelled your booking by mistake.

When cancelling a booking the user is prompted, on two occasions, to confirm that they wish to complete the cancellation. Once this has been done the room, and room rate, are released back into our reservation system for resale. We appreciate mistakes happen however we are unable to offer a refund or credit in line with the agreed Terms and Conditions.

We’re sorry that we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you thought your booking had been cancelled.

Whenever a cancellation is completed the reservation system will generate a Cancellation Number which is linked to the booking and acts as confirmation of the cancellation.

As the booking is not shown as cancelled on our system, and as no cancellation number was generated, we can advise that the reservation has not been cancelled. Due to this we cannot offer a refund or credit in line with the Terms and Conditions.

We’re sorry we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand your Group Booking is not correct.

Amendments to Group Bookings can be made via the Website or the Group Booking team who can be contacted on 08719 848484 before following the options. For any specific requests or requirements for your Group Booking we would recommend contacting the Group Booking team, as above, who will be happy to help.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to complete your cancellation.

Bookings can be cancelled via the Travelodge Website and the reservation centre on 08719 848484. Customer Services and the individual hotels are unable to process cancellations and so if you are experiencing difficulties we would recommend contacting our call centre as above who will be able to assist you.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are unable to amend your Flexible rate booking. In line with the agreed Terms and Conditions all amendments are subject to availability. If an amendment to a flexible rate booking cannot be completed it is due to that date having no availability for your requirements. Please note that amending a booking is treated as locating a new reservation and does not consider your existing room as available.

Customer Services are unable to override or assist with any Flexible room rate amendments but for specific questions or further advice we would recommend contacting the call centre on 08719 848484.

We’re sorry that we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you cannot log in to your My Travelodge account to complete your amendment or cancellation.

When trying to complete an amendment or cancellation on the website you can do so via your My Travelodge account. We can also confirm you do not need to be signed into the account in order to process the amendment or cancellation as the “Manage Bookings” section of the Website allows customers to make cancellations and amendments using the booking details and not the My Travelodge account.

Alternatively cancellations and amendments can be completed via the Travelodge call centre on 08719 848484.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to make a claim using your Cancellation Insurance.

In order to make your claim you will need to obtain a claim form from the Insurance section of the Terms and Conditions which can be found on the website. For any questions or assistance with your claim please contact the Insurers whose details are below. Please note however that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get a copy of your Business Account statement.

Statements are sent by post in the first week of each calendar month which could mean a slight delay in receiving it. Unfortunately we are unable to provide copies of these statements but can confirm that you can contact our Business Account Card provider F.I.S for assistance via:

Charlene.Maylor@fisglobal.com

Thank you again for contacting us.
Thank you for contacting us.

In order to locate an unknown charge we need specific information. If the charge was on, or is more recent than, the 28th September 2011 we require the information below as well as the first 6 and last 4 digits of the card. If the charge was on, or before, the 27th September 2011 we require the information below as well as the first 10 digits of the card:

Date of transaction
Amount of charge
Card number (as per above)
Expiry date of card
Statement Description (if different to the options available)

Once we have this information we will be able to investigate the charge.
Thank you for contacting us.

In order to locate an unknown charge we need the specific information shown below:

Date of transaction
Amount of charge
First 4 and last 4 digits of card number
Expiry date of card

Once we have this information we will be able to investigate the charge.
Thank you for contacting us.

By selecting this option you will be providing us with feedback on our new website which will be compiled with existing and future comments and included as part of our next review. This feedback will help us to provide the best online experience possible. However please be aware that due to the volume of comments we are unable to respond to individual emails.

Thank you again for contacting us.
Thank you for contacting us.

By selecting this option you will be providing us with feedback on your stay which will be compiled with existing and future comments and included as part of our next review. This feedback will help us to provide the best hotel experience possible. However please be aware that due to the volume of comments we are unable to respond to individual emails. If you want to receive a response about your comments we would ask that you choose another option.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to check availability or make a booking.

If you are trying to make a booking we would ask that you return to the homepage of the website which will give you our most up to date prices and availability. As the website does not update continuously the price shown may differ from the price that is available to book. Once the system has updated this will be amended however please note that the “bookable” price is correct and so cannot be altered by Customer Services. We also regret that Customer Services are unable to assist if a room type or date is not available, or if you are enquiring about future availability.

If you are experiencing difficulties making your booking we would ask that you select the option “I have another query or can't complete any of the above” as this will allow us to assist you.

Thank you again for contacting us.
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